Privacy Policy

Name, address, telephone number, fax number, mail address, defined as any personal information that can be used to identify a specific individual.

Use of personal information that we require of our customers will be limited to the following purposes.

Room request confirmation for booking, provide assistance, and for contacting a customer. Processing your application and lease agreement, providing products and services that are incidental to your stay such as processing fire insurance applications, providing disinfection services, moving company staff, repairs of facilities or furnishings, sales or rentals of electrical appliances, providing communication services, etc.)
Implementing administrative processes for lease renewals as per requests for renewal from the tenant. Procedures associated with moving out, and providing incidental products and services Providing support in relation to the use of products or incidental services.
Conducting research and studies for the development and improvement of products and services. Contact support.

The personal information you provide at the time of submitting an application will be shared with a credit bureau for the purpose of conducting tenant screening and determining credit worthiness.
Furthermore, personal information provided by cohabitants at the time of submitting an application will be shared with credit bureau for the purpose of conducting tenant screening and determining credit worthiness.
In addition, there may be cases where portions of your personal information will be shared with partner companies or service providers in order to fulfill your request for products and services related to your tenancy. We strictly forbid any third parties from using such information for any purpose unrelated to fulfilling your specific request for a product or service.

We do not share your personal information with third parties except under the following conditions.

In matters related to the above-mentioned purposes
In matters where the client has actively consented to release specific information.
In response to legitimate requests from courts, police, credit bureaus or agency that has pursuant authority to such information.

As a general rule, we store personal information for as long is necessary to meet the needs of tenants. Clients can request full disclosure, request corrections, and request deletion of any or all of their personal information.

Requests related to personal information shall be addressed to the following: A prompt response will be made once we have confirmed that the person in question has indeed submitted a request.

Rent Life Co., Ltd.

TEL:+81-45-470-3214

FAX:+81-45-470-3216

E-mail:en-yokohama@r-life.co.jp

Rent Life Co., Ltd. (hereinafter referred to as the Company) shall not be held responsible for the accuracy of the content of this site.
The Company cannot review all the content posted by users or third parties.
Users shall use the site at their own discretion and the Company shall not be considered responsible for damages or losses incurred from the use of the site.
The Company shall not be held responsible for any damages arising out from natural calamity, temporary suspension of service due to the site maintenance, device failure or concentrated access, fabrication or leakage of the information caused by third parties, and the loss or delayed delivery of information.
Neither shall the Company be held responsible for any accidents nor other damages on software and hardware caused in the use of this site.
Besides the cases stated thus far, the Company is not liable to any claim or controversy arising out of or relating to the use of the Company’s services excluding any claim or controversy causes for reasons attributable to the Company.
This site contains links to external sites administrated by third parties. The Company shall not be held responsible for the availability or content of external sites.
The Company may revise and update this website at any time without any prior notice by posting such revised or updated content or presentation on or at this website without any or further consent from you.
However, if a disclaimer pursuant to the provisions of the law is not observed this does not apply.